On the PawzUp Portable Pet Massager

Is PawzUp suitable for my pet?

PawzUp Portable Pet Massager was designed to be enjoyed by cats and dogs of all shapes and sizes.

Is PawzUp safe to use?

Absolutely! The five interchangeable massage heads are made of food-grade silicone taking into account the health and comfort of your pet. The unit also comes with a smart button to control three adjustable pressure levels to match your pet’s sensitivity.

What will I get within the package?

1x PawzUp Massage Device
5x Food-grade Silicone Massage Heads
1x USB-C Charging Cable
1x Portable Zip Pouch

*Every massager comes with a USB-C charging cable that can be connected to any charging plug you have*

On Massaging My Pet

Do I need any experience to massage my pet?

That’s the cool thing about the PawzUp Portable Pet Massager, it is very practical and easy to be used by anyone without any previous experience.

You can check our How to Use for detailed instructions on how to introduce PawzUp to your pet.

How long should I massage my pet?

We recommend that each massage session does not exceed 10 minutes. However, we all know when our pets have had enough. When you can see your pet is ready to get up and go, perhaps becoming restless or uncooperative, let them leave. This will ensure the massage session is always something they willingly look forward to.

Which body part can I massage?

We recommend ONLY using the massager on your pet’s head, body, and back. Avoid using it on the belly/stomach area.

On Shipping and Payment Methods

Do you ship to my country? And how much will it cost?

We offer Worldwide Express Shipping.
You can find more info about shipping details for your country here.

How long will it take for my order to be delivered ?

We use express delivery that guarantees the order will reach you in 1-5 working days.

You can find more info about shipping details for your country here.

How can I track my order?

You will receive a shipment confirmation email or SMS with the tracking number and details within 24-48 hours of placing your order.
Please click on the tracking link provided in the confirmation message to view the up-to-date tracking status of your order.

In the event that your tracking says your order has been delivered, but you have not received the item, kindly communicate directly with our logistics partner through the contact information provided in your shipment confirmation email or SMS.

You can always contact us to request any help regarding your order.

What are the available payment methods?

We accept Visa, MasterCard, and American Express debit and credit cards.
Cash on Delivery is also available in certain countries. You can check your country eligibility by pressing here.

On Returns and Refunds

What is your return and refund policy?

We have a 30-day free return policy, which means you have 30 days after receiving your item to request a return. So feel free to take your time and let your furry companion slowly get used to the new PawzUp!

Please note that claims for damages must be received within five business days of receipt.

For more detailed info, check our Return and Refund Policy.

Contact our team for a better experience